Think about the last AWESOME customer service experience you had.
Where were you? What did you buy? Who waited on you (male, female, hair color, height, name, etc.)? What about that experience made it memorable?
Now think of the last AWFUL customer service experience you had.
Where were you? What did you buy (or not buy?) Who waited on you (or ignored you?) What about the experience was so bad?
Chances are you could vividly remember both. You can picture the scene, hear the words, and remember the way you felt. Both of these experiences were memorable.
Finally, think of the last time you went to Wal-Mart. What day of the week was it? Do you remember what you bought? What did your cashier look like? What was your total? How long were you there? What aisle did you visit first? Last?
Chances are the Wal-Mart experience was a little less memorable. Why?
You do not remember the visit to Wal-Mart because it was a NORMAL visit! It was nothing awesome, nothing awful, just a normal interaction. The only way you would remember details about that visit is if something great or something horrible had happened.
How does this apply to your daily life?
People will only remember interacting with you if it is a memorable experience!
Your challenge is to make sure that their interaction is memorable in a POSITIVE way.
It is not good enough to just “not be rude” when interacting with others. You have to WOW them! What can you do to WOW someone you meet today?
A few Ideas: Help them to their car holding an umbrella on a rainy day, compliment them, call them by their first name, remember specific facts about them (children, grandchildren, hobbies, etc) be the “person who passes out high fives,” or, “the smiley face sticker guy.”
What are a few other ideas to create a memorable experience in a positive way for others?
Remember today: CREATE MEMORABLE EXPERIENCES IN A POSITIVE WAY!
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