Posts Tagged ‘motivation’


What is your favorite restaurant of all time? 


Most likely the reason you love your favorite restaurant is not the location, building, music, environment, cost, or the wait staff.  The reason most of us love our favorite restaurant is the food

Reggie’s Barbecue and Wings in Jackson, Tennessee has been around for 29 years.  It has occupied several locations in Jackson; including a shed-like structure with seating for about 10 people to one of its current locations inside a gas station in North Jackson. 

The reasons Reggie’s has survived these less than desirable locations are due to two factors:  A hardworking owner and award-winning food.  People drive from all over West Tennessee to eat some of the best barbecue and wings money can buy. 

A restaurant’s survival or failure depends mainly on the food.  They may have the greatest environment, the best prices, and best looking wait staff, but if the food is below par it is only a matter of time until they close their doors.

Where you work….you are the food

People may come in the door due to your location, they may really enjoy your environment, and they may be thrilled with your products, but they will choose to stay and come back later…because of you! 

When people talk about a business, I have rarely heard anyone complain about the lighting, the carpet color, or the location. 

People bank, shop, or purchase from you because you give them what they are looking for, a relationship and a smile.      

Now…go upgrade your menu!

Remember today:  BE TOP NOTCH FOOD!

By the way…check out Reggi’s BBQ here. (and turn down your speakers)


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The older I get 

…but to do right.  When you have done so, the rest lies with God.  -C.S. Lewis

Exercise excellence at the last thing God called you to do.  He will take care of the next steps.

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starting line


But it has to be good before I start, right? 

I don’t want to disappoint anyone. 

I can’t release poor work.  I can’t let “half way there” be seen.  My words have to be perfect.  My content has to be flawless.  My ideas have to be complete.  I must begin at expert level.

My first work has to be my best work.

Isn’t that ridiculous? 

At one point Michael Jordan learned how to dribble a basketball.  At one point, Eric Clapton was taught how to hold a guitar.  At one point, Google looked like this

Everyone must start somewhere.  Everyone must start.

So go start!  Go make mistakes, misspell words, butcher jokes, break prototypes.  Go be awful! 

After all, better to be dreadful today, (when your audience is small), than when you are expected to produce great work.

Something down on paper is always better than the idea that stays in your head.

Remember Today:  JUST START!

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Former U.S. senator Sam Nunn said,

“You have to pay the price.  You will find that everything in life exacts a price, and you will have to decide whether the price is worth the prize.”

To be who you want to be, you will have to pay the price.  You will have to give up opportunities to be noticed.  You will have to sacrifice some personal goals for the sake of others.  You will have to get out of your comfort zone and do things you have never done before.  You will have to keep learning and growing when you don’t feel like it.  You will have to repeatedly put others above yourself.

And if you desire to be excellent, you will have to do things without fanfare or complaint. 

But remember, as NFL legend George “Papa Bear” Halas said:

“Nobody who ever gave their best ever regretted it.”

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 “Tentative efforts lead to tentative outcomes. Therefore, give yourself fully to your endeavors. Decide to construct your character through excellent actions, and determine to pay the price of a worthy goal. The trials you encounter will introduce you to your strengths. Remain steadfast… and one day you will build something that endures: something worthy of your potential.”

 — Epictetus, Roman teacher and philosopher (55 – 135 A.D.)

What is your goal?

What is your organization’s goal?

Is it a worthy goal?

Give yourself fully to this endeavor, and you will build something that endures: something worthy of your potential.

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You either did it, or you didn’t.  You are either on time, or you’re late.  You have a positive attitude, or you see the negative.  You either want to be here, or you don’t.  You make the best of a bad situation, or you complain.  You serve others, or demand they serve you.  You smile, or you scowl.  You stand and greet, or sit and wait.

Steven Brown, president of the Fortune Group, summed up this issue:

“Essentially there are two actions in life:

Performance or excuses.  Make a decision as to which you will accept from yourself.”

My dad had a more simple way of expressing this idea: 

“No excuses, just results.”

Be your best, and you will never have to make excuses, you will just have results.

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Think about the last AWESOME customer service experience you had.

Where were you?  What did you buy?  Who waited on you (male, female, hair color, height, name, etc.)?  What about that experience made it memorable?

Now think of the last AWFUL customer service experience you had.

Where were you?  What did you buy (or not buy?)  Who waited on you (or ignored you?)  What about the experience was so bad?

Chances are you could vividly remember both.  You can picture the scene, hear the words, and remember the way you felt.  Both of these experiences were memorable.

Finally, think of the last time you went to Wal-Mart.  What day of the week was it?  Do you remember what you bought?  What did your cashier look like?  What was your total?  How long were you there?  What aisle did you visit first?  Last?

Chances are the Wal-Mart experience was a little less memorable.  Why?

You do not remember the visit to Wal-Mart because it was a NORMAL visit!  It was nothing awesome, nothing awful, just a normal interaction.  The only way you would remember details about that visit is if something great or something horrible had happened.

How does this apply to your daily life?

People will only remember interacting with you if it is a memorable experience!

Your challenge is to make sure that their interaction is memorable in a POSITIVE way.

It is not good enough to just “not be rude” when interacting with others.  You have to WOW them!  What can you do to WOW someone you meet today?

A few Ideas:       Help them to their car holding an umbrella on a rainy day, compliment them, call them by their first name, remember specific facts about them (children, grandchildren, hobbies, etc) be the “person who passes out high fives,” or, “the smiley face sticker guy.”

What are a few other ideas to create a memorable experience in a positive way for others?


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